Terms & Conditions

Welcome to The Ethereal Charm website, your source for high-quality, luxurious perfumes. By purchasing our products, you agree to the following terms and conditions:

 

1. Product Information

   1.1. All product descriptions, images, and information provided on our website or in our marketing materials are to the best of our knowledge accurate at the time of publication.

   1.2. We reserve the right to make changes to product formulations, packaging, or pricing without prior notice.

 

2. Ordering and Delivery

   2.1. All orders are subject to product availability.

   2.2. We aim to process and dispatch orders within 3-5 business days of receipt, however, delivery times may vary depending on your location and the shipping method chosen.

   2.3. We use reputable shipping providers to deliver our products. We are not responsible for any delays or issues caused by the shipping company.

   2.4. It is the customer's responsibility to provide accurate and complete delivery information. We cannot be held responsible for any undelivered or misdirected orders due to incorrect information provided by the customer.

 

3. Returns and Refunds

   3.1. We offer a 14-day return policy on all our products, provided the item is unused and in its original, undamaged condition.

   3.2. To initiate a return, please contact our customer service team on the contact form on the website within the specified time frame and follow the provided instructions.

   3.3. Refunds will be issued in the original form of payment, less any shipping and handling costs.

   3.4. We reserve the right to refuse returns or issue a partial refund for items that have been used, damaged, or are not in their original condition.

 

4. Privacy and Data Protection

   4.1. We take the privacy of our customers seriously and comply with all applicable data protection laws, including the UK General Data Protection Regulation (GDPR).

   4.2. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

 

5. Intellectual Property

   5.1. All content on our website, including text, images, logos, and designs, is the property of the Ethereal Charm and is protected by intellectual property laws.

   5.2. Customers are not permitted to reproduce, distribute, or create derivative works from any part of our website or marketing materials without our prior written consent.

 

6. Limitation of Liability

   6.1. We will not be liable for any indirect, consequential, or special damages arising from the use of our products or services.

   6.2. Our total liability for any claim related to our products or services shall not exceed the purchase price of the item in question.

 

7. Governing Law and Jurisdiction

   7.1. These terms and conditions are governed by the laws of the United Kingdom.

   7.2. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

By placing an order with the Ethereal Charm, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.